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Return Policy

General Terms

LENSSHIELD.COM strives to make sure all of its customers are satisfied with the products they receive from us.  In the event that there is a problem with your order we have outlined or return policy for you here.  For items damaged during shipping, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing parts, should be reported to LENSSIELD.COM within 24 hours of receipt. By placing an order on LENSSIELD.COM you acknowledge that you have read and agree to these terms and conditions.

LENSSIELD.COM Return Merchandise Authorization (RMA) Policy

  • All order changes or cancellations should be reported prior to shipping via our Contact Us form.  Please be sure to include your order ID # in your message.
  • Items may be returned for a replacement or a complete refund within 14 days of delivery.
  • All returns must have a Return Merchandise Authorization (RMA) number requested, approved & issued prior to returning your item.  Please include this number along with a copy of your invoice receipt including you order ID # with your returned package.
  • All items should be returned in the same condition they were in when shipped to you by LensShield.com including all original packaging, documents, parts & accessories.
  • Defective items may be subject to quality, operation, and/or performance tests by us.  Items found not to be defective may be subject to a 15% restocking fee.
  • Defective items do not include items returned for the wrong size.
  • We reserve the right to replace defective items or to issue a refund at our discretion.
  • All refunds after 14 days from the time item is received will be for the original value or the current market price, whichever is less.  All prices are subject to change without notice.
  • Item return requests will not be accepted on any item after 30 days from the date received.
  • There will be no refund for shipping under any circumstances.
  • The buyer is responsible for all return shipping costs.
  • Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.
  • All items should be addressed to LensShield.com 2 Wilson Court, Massapequa, NY 11758
  • Incomplete or unauthorized returns will be refused and items will not be returned to you.
  • When your return has been received and processed, we will credit the card that you used to make your purchase or ship you a replacement item. Any items that are "Back-ordered" or temporarily out of stock will be shipped to you immediately when they are available.

Pre-Order & Back-Order Policy

If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. LENSSIELD.COM will not charge your credit card for Pre-Ordered or Back-Ordered items until we ship your order.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. LENSSIELD.COM shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

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